This book constitutes the refereed proceedings of the Third International Conference on Electronic Government, EGOV 2004, held in Zaragoza, Spain in August/September 2004. The 92 revised papers presented together with an introduction and abstracts of 16 workshop papers were carefully reviewed and selected from numerous submissions. The papers are organized in topical sections on e-democracy; interoperability; process management; technical issues; e-voting; services; processes, and general assistance; empowering regions; methods and tools; g2g collaboration, change and risk management; e-governance; ID-management and security; policies and strategies; geographical information systems, legal aspects; teaching and empowering; designing Web services, public information; and regional developments in global context.
e-Government: The Challenges Ahead.- e-Democracy.- Electronic Democracy and Power.- Young People and e-Democracy: Creating a Culture of Participation.- The Support for Different Democracy Models by the Use of a Web-Based Discussion Board.- The Framework of e-Democracy Development.- Networked ICT to Foster e-Democracy?.- Interoperability.- Analysis of the Interoperability Frameworks in e-Government Initiatives.- An Overview of DC-Based e-Government Metadata Standards and Initiatives.- Enterprise Architecture for e-Government.- Information Integration or Process Integration? How to Achieve Interoperability in Administration.- Security Requirements Engineering for e-Government Applications: Analysis of Current Frameworks.- Semantic Lexicons for Accessing Legal Information.- Impact of e-Government Interoperability in Local Governments.- Process Management.- e-Government Intermediation.- Comprehensive Process Management in Public Administrations - A Case Study.- Government Support for Energy Saving Projects.- Technical Issues.- Reducing the Integration of Public Administration Databases to Approximate Tree Matching.- Software Acquisition Based on Business Models.- Customer Support for Job Learning on Demand.- e-Voting.- Levels of Difficulty in Introducing e-Voting.- Implementation of Quorum-Based Decisions in an Election Committee.- Services, Processes, General Assistance.- Translating Customer-Focused Strategic Issues into Operational Processes Through CRM - A Public Sector Approach.- Impact Analysis of Two World Custom Organization Technical Instruments - Customs Data Model and Unique Consignment Reference - On Customs Operations and Performance: Survey at 18 Customs Administrations.- Electronic Public Service Delivery: Exploring the Use of Focus Groups for Ex Ante Program Evaluation.- An e-Government Interface for the Director-General - Or: How to Support Decision Makers with an Electronic Chief Secretary?.- Empowering the Regions.- Presentation Strategy of Data Analysis and Knowledge for Web-Based Decision Support in Sustainable Urban Development.- What Have We Learned from the TANGO Arena for Regional Cooperation Around e-Government in Southern Sweden?.- The Diffusion of e-Services in Danish Municipalities.- Economies of Scale in e-Government: Time for Evidence.- Methods and Tools.- State of the Art in e-Gov Research - A Survey.- A Social Shaping Perspective on an e-Governmental System(ic) Failure.- Rules, Norms, and Individual Preferences for Action: An Institutional Framework to Understand the Dynamics of e-Government Evolution.- Reduction of the Administrative Burden: An e-Government Perspective.- G2G Collaboration.- An Unsuccessful G2G Endeavor in Brazil.- An International Trade Negotiation Framework for e-Government.- A Web-Based System for Supporting Structured Collaboration in the Public Sector.- Supporting Inter-administration Cooperation: The EU-PUBLI.com Approach.- Digital Building Permit Application: A Feasibility Study for a Shared Services Solution in the Netherlands.- G2G Collaboration to Support the Deployment of e-Voting in the UK: A Discussion Paper.- How to Modernize the People Registration Process.- Reliable Peer-to-Peer Access for Italian Citizens to Digital Government Services on the Internet.- The Challenge of Inter-administration e-Government.- Applying MDA Concepts in an e-Government Platform.- Change and Risk Management.- e-Governance: Some Performance and Quality Assurance Aspects.- FRAMES Towards Risk Modelling in e-Government Services: A UK Perspective.- Public e-Procurement - Determinants of Attitudes Towards Adoption.- e-Governance.- e-Government as an Enabler of Public Management Reform: The Case of Switzerland.- Digital Divides Revisited: Towards a Model for Analysis.- An Integrated Framework for Analyzing Domestic and International Digital Divides.- Content Analysis of a Local Government Initiated Discussion Forum.- Explaining Successes and Failures of e-Government Implementation with Micropolitics.- PARMENIDES: Facilitating Democratic Debate.- e-Government in Australia: A Citizen's Perspective.- ID-Management and Security.- Towards a Privacy Audit Programmes Comparison Framework.- Trust in e-Government Cooperation.- Securing e-Government.- Trust and Security. Digital Citizen Cards in Poland.- Policies and Strategies.- Innovation Needs in the e-Government Scenario: A Survey.- Electronic Government: Scope and Scale of Process Change.- Reorganisation of Government Back-Offices for Better Electronic Public Services.- e-Government Impacts at the American Grassroots: An Initial Assessment.- Geographical Information Systems (GIS).- Towards Flexible Geographic Information Infrastructure for e-Government.- Spatial Application Integrating Infrastructure.- Building e-Government Services over Spatial Data Infrastructures.- Political Aspects of Spatial Data Infrastructures.- Fire Service in Korea: Advanced Emergency 119 System Based on GIS Technology.- M-GIS - Mobile and Interoperable Access to Geographic Information.- Implementing Spatial Analyzer Module into a Distributed GIS-Application.- Public Discussion of Oporto's Municipal Master Plan: An e-Democracy Service Supported by a Geographical Information System.- Geographic Information and Public Participation in Environmental Decision-Making.- Using Open Source GIS in e-Government Applications.- Legal Aspects.- Self-regulation Model for e-Governance Legal Framework.- A Review of Current e-Government Initiatives in Spain.- e-Government and Information Society: The First Regional Law in Italy.- The LEFIS Network.- Information and Law in the Constitutional State.- Teaching and Empowering.- Master Studies on e-Governance Administration: The First Experience in Lithuania.- Educational Programs in e-Government - An Active, Practice- and Design-Oriented Network?.- Teaching e-Government in Italy.- Qualification Requirements in e-Government: The Need for Information Systems in Public Administration Education.- An e-Learning Tool for the Austrian Citizen Card.- Designing Web Services.- Applications and Interfaces for e-Government.- Advancing the Government Enterprise Architecture - GEA: The Service Execution Object Model.- Modeling e-Government Service Workflows Through Recurring Patterns.- Web Services and Value Generation in the Public Sector.- Electronic Services in a Decentralized State.- e-Government Success Factors.- Public Information.- Integration of Pre-existing Heterogeneous Information Sources in a Knowledge Management System.- Encoding of Public Records and Procedures in Electronic Registries.- Registers as Part of Back Office Integration: The Austrian Experience.- Electronic Access to Public Sector Information: Some Key Issues.- Integration of Public Information at the Regional Level - Challenges and Opportunities.- Demand and Supply of Public Information Online for Business: A Comparison of EU Countries and the US.- Workshop: Regional Developments in Global Connection.- Regional Developments in Global Connection.- Evolution of Information Systems in Malaysia.- The Challenge of Providing a Voter Registration System for Millions of Filipinos Living Overseas.- e-Government Policies, Strategies and Implementation: e-Government in the Federal Country Belgium.- e-Government: A Strategy for Deploying Social Security Related Electronic Services.- The Complex Nature of e-Government Projects: A Case Study of Bhoomi, an Initiative in Karnataka, India.- The Future of e-Government: Collaboration Across Citizen, Business, and Government.- Framework for the e-Government Jigsaw Puzzle, a Policy Implementation of Infra-e-Service on National Basis.- Composition of e-Commerce and Geographic Information Services for Emergency Management.- Initial Experiments on the Effectiveness of Telephone Access to Government Services.- A Process Support System to Coordinate Societal Decision Processes.- A Generic Architectural Framework of Municipal Information Systems: A Vision.- Trade Unions in e-Democracy.- Knowledge and Boundaries in e-Government.- Law, Knowledge and Mobility in Local Planning.- Towards the Idea of a One-Stop-Administration: Experiences from the Reorganisation of the Register of Companies in Luxembourg.