First Edition winner of the 2007 Distinguished Book Award from the Communication & Social Cognition Division of the National Communication Association. The means to express conflict is through communication (verbal and nonverbal messages); likewise, the means to manage and address conflict is through communication. The Second Edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Key Features: Examines conflict in multiple contexts: Rather than focusing on a single context, the Handbook's four parts focus on contexts in which conflict occurs - conflict in relationships and families, conflict at work, conflict in communities, and conflict in international/intercultural situations - and includes an understanding of how each context impacts the others. Integrates research and practice: The art and science of conflict are blended together by integrating research and practice so that practitioners and scholars know both the theoretical explanations of conflict as well as the skills needed to address conflict. Offers a thorough review of literature: This book assembles the knowledge base of the field of conflict communication in one volume. A thorough review of literature provides access to a vast amount of research. Since culture shapes the way we view and communicate about conflict, a strong emphasis is placed on cultural diversity.
Preface 1. Definitions and Approaches to Conflict and Communication - Linda L. Putnam 2. Quantitative Methods for Conflict Communication Research - Edward L. Fink & Deborah A. Cai, with Qi Wang 3. Qualitative Research on Communication and Conflict - Min Jiang & Patrice M. Buzzanell I. INTERPERSONAL CONFLICT - Stella Ting-Toomey & John G. Oetzel 4. Emotion and Communication in Conflict Interaction - Laura K. Guerrero 5. Social Cognition & Conflict - Michael E. Roloff & Courtney N. Wright 6. Conflict in Dating and Marital Relationships - John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart 7. Intimate Partner Violence - Brian H. Spitzberg 8. Family Conflict Communication - Ascan Koerner 9. It Happens in Real Life: The Complexities of Conflict and Mental Health within Families - Keri Bolton Oetzel 10. Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter - Daniel J. Canary, Sandra G. Lakey, & Alan L. Sillars II. ORGANIZATIONAL CONFLICT - John G. Oetzel & Stella Ting-Toomey 11. Negotiation - Brosh M. Teucher, Jeanne M. Brett, & Brian C. Gunia 12. Perspectives on Workgroup Conflict and Communication - Johny T. Garner & Marshall Scott Poole 13. Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying - Pamela Lutgen-Sandvik & Courtney Vail Fletcher 14. Work/Life Conflict - Erika L. Kirby, Stacey M. B. Wieland, & M. Chad McBride 15. Building Constructive Conflict Communities through Conflict Resolution Education - Tricia S. Jones 16. Conflict Management in Health Care Settings - Jessica Katz Jameson & Kelly Fudge Albada 17. Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations - Kirstie McCallum & Mary Simpson III. COMMUNITY - John G. Oetzel & Stella Ting-Toomey 18. Community Conflict, Ethics, and Civic Engagement - George Cheney, Gary Beck, & Rebecca J. Cline 19. Environmental Conflict Communication - Tarla Rai Peterson & Andrea Marie Feldpausch-Parker 20. Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development - Julie E. Lucero & Nina B. Wallerstein 21. Religion and Conflict: An Emerging Field of Inquiry - Stephen M. Croucher 22. Moral Conflict and Transcendent Communication - Stephen W. Littlejohn & Kristen L. Cole 23. Communities, Conflict, and the Design of Dialogic Conversations - J. Kevin Barge & Dorothy C. Andreas IV. INTERCULTURAL/INTERNATIONAL CONFLICT - Stella Ting-Toomey & John G. Oetzel 24. The Identity Factor in Intercultural Conflict - Young Yun Kim 25. Interracial and Interethnic Conflict and Communication in the United States - Mark P. Orbe, Melodi A. Everett, & Angela L. Putman 26. Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches - Tenzin Dorjee 27. Conflict in the Global Workplace - Cynthia Stohl, Robert M. McCann, & Hassan Abu Bakar 28. Building Cultures of Peace: the Role of Intergroup Dialogue - Benjamin J. Broome 29. Culture-Based Situational Conflict Model: An Update and Expansion - Stella Ting-Toomey & John G. Oetzel 30. Transforming Intercultural Conflict through the Context of Relationship - Beth Fisher-Yoshida 31. Conflict Communication in Contexts: Organizing Themes and Future Directions - John G. Oetzel, Stella Ting-Toomey, & Willow J. Anderson